AT&T seems to be in a collision course with Comcast and other cable providers as it has acquired DirecTV to go into video and TV distribution, while Comcast is planning on rolling out their own mobile service. The telecommunications giant will be in a position to provide content and tap into a potential customer base courtesy of DirecTV customers. Comcast has been trying for years to get into the mobile telephone business which has proven to be a great source of growth for telecommunications giants.
According to Forbes, AT&T had recently bought DirecTV, the largest satellite TV provider in the United States. This broadens AT&T’s reach and expands its markets. On the other hand, the two largest cable TV providers, Comcast and Charter are planning to provide a bundled service in mid-2017. For Comcast, this is expected to be a mobile service where it will make use of Verizon’s cell services. Charter’s bundled plan is expected to follow the same route.
This may look like companies poaching on each other’s turf. However, there are several things to also consider. For one, Comcast and Charter have a prior agreement with Verizon to make use of Verizon’s airwave rights. For another, cable companies also happen to lead in providing broadband internet service. In addition, Comcast can also make use of their existing WiFi routers to route mobile calls. They have more than 15 million hotspots already installed.
For the consumers, this can be a big source of savings as they align their service preferences. Additionally, it can also be a way for those without cable to sign up with either DirecTV or with Comcast with compelling bundled service offerings. It is also expected that this trend would continue beyond 2020.
This is a competition based on convergence. Call centers, technical and customer support services have long been relying on information and communications technology convergence to run their businesses better. Voice-over-IP is based on a convergence of technologies.
The delivery of internet, broadband, cable, mobile and wireless services is about getting data, media content and voice from source to the end-user. For data and voice users, they don’t really care what technology is used as long as they can get online, or make a call. This kind of competition is happening all over the world, in different forms.
With an expansion in services, there is also a need for expanded support. Comcast and Charter will need to have support for their expansion to mobile, and WiFi, while AT&T will have to provide additional support for DirecTV Now.
The support itself will not only be for these companies’ customers but also for their own equipment. Smaller regional third-party companies provide the necessary support for end-user equipment installation. They lay down the cables up to the home or office installation point. They also install the equipment for the towers, cell sites, junction boxes and exchanges.
For these third-party companies, they can expand their services to better serve these mega companies. Alternatively, they can stick to their specialization and keep to their core business of providing a specific type of support.
Originally Published at: http://www.mercuryz.com/blog